Privacy and Return Policies

Privacy

Privacy is a very serious matter for Virginia Garden Supply. It is true that in order to process your request, we must know basic contact information such as your full name, address, e-mail address, and method of payment; however, all required information is kept internally and is never shared with third parties.

Refunds

Warranty: We extend no guarantee beyond that supplied by the manufacturers, and imply no warranty as to the merchantability or fitness for a particular purpose of any item. The liability of Virginia Garden Supply is limited to the purchase price at the time of shipment.

Satisfaction: If at any time for any reason you are not satisfied with the merchandise you have received, please contact us for complete return insructions.

Damage Claims: Claims due to shipping damage must be filed with the carrier within 48 hours of receipt of goods. Contact us for instructions.

Merchandise Return Instructions

Contact us for a return authorization number, return shipping address, and instructions. Tell us then whether you want the product replaced or exchanged, purchase price refunded, or receive a Virginia Garden Supply Gift Certificate.

• Cut out and complete the "Return Form" from the bottom of the "Order Summary".
• Pack the merchandise and return form in a well-sealed shipping box, in the original package if possible.
• Complete and attach the provided "Return Label" and ship by your chosen method. The customer is responsible for return shipping charges.